Customer Service

Shipping & Delivery

We offer free ground shipping on orders over $100.00 to the mainland United States and Canada. Orders that do not meet the minimum for free shipping are charged a flat rate of $9.75. All orders, regardless of value, shipping to Alaska, Puerto Rico and the US Virgin Islands are shipped USPS and charged a flat rate of $11.75.

Shipping Options

1. FedEx Ground* Courier pick up time 4:00pm EST * Not available in Canada

2. UPS Ground Courier pick up time 4:30pm EST

3. USPS Priority Mail - $11.75 Pick up time 12:00pm EST Orders too large for maximum box dimensions 12" x 12" x 5-1/2" will be shipped next best way.

4. Other Services (Collect)
Customers may choose other couriers and service levels during checkout. Please fill out the appropriate fields including a valid courier account number.

5.International Orders will contact all customers by email to approve additional shipping charges for all international orders placed through the website.

ElecDirect is never responsible for additional customs charges, import tariffs or any other additional charges to the customer by government agencies.

Privacy & Security

We are committed to providing anybody who visits with a web site that respects their privacy. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit to make sure that you understand how any personal information you provide will be used.

Collection of Information
We ONLY collect personally identifiable information, like names, postal addresses, email addresses, when voluntarily submitted by our visitors and customers. The information you provide is used to communicate with you about your transactions, about sales and specials on and for e-newsletters you have subscribed to. Your information is not given to any third party, and it is not used by in any other way unless you give us permission to use it in another manner – such as to add your name to one of our mailing lists.

Any personal information you do provide is protected under the federal Privacy Act. This means that at the time of collection you will be informed that your personal information is being collected. You will also be informed as to the purpose for which it is being collected and that you have a right of access to that information.

Returns & Replacements offers return of goods in exchange for an order of equal value. may impose a restocking charge up to 20% for any such returned goods. Customers desiring to return products must do so within 30 days. A Return Authorization Number is required – please call 1-800-701-0975 to speak with a Customer Service Representative. will not accept returns of the following, but not limited to, products: Wire Duct, Din Rail & Tools. may also refuse to accept returns for products deemed "made to order" at its discretion.

Product returned from any source will not be accepted unless has provided a Return Authorization Number in advance. All returns MUST be freight prepaid by the customer. Products deemed 'made-to-order' items by may not be returnable. is liable only for the cost of defective product. Carriers are responsible for goods lost or damaged in transit. Any claims for shortages should be made with within 48 hours after receipt of your shipment.


Order online or call toll-free 1-800-701-0975 where our Customer Service Department is available Monday thru Friday, 8 to 5PM EST. All orders received by will be confirmed upon request by phone or email. The pricing online applies to all internet or phone orders. If you are placing an order online it will be processed as soon as it is received into the business system (assuming there are no credit or shipping issues).

Orders submitted overnight, on weekends, national and company holidays will be entered into the system the next business day.

Promotions that require using a Coupon/Promotional Code including (but not limited to) the "Direct Deal" of the month are only valid for online orders purchased through's shopping cart. Coupon code promotion may not be used on account orders with credit terms or in conjunction with any other discounts or quoted pricing. offers instant rebates of up to 10% off all online orders. Volume rebates may not be used in addition to special quoted pricing and apply only to credit card orders purchased through's shopping cart.

Payment, Pricing & Promotions accepts payment by Visa, MasterCard and American Express credit cards. Customers may apply for an open credit account if they have already made three previous credit card purchases and if annual sales are expected to exceed $3000. Payment terms will be Net 30 Days. will invoice on the day of shipment and any account over 30 days past due is subject to interest charges of 1½% per month on the unpaid balance. All overdue accounts are automatically put on hold until paid in full. In the event a check is returned to us by our bank, a $25 fee will be added to your account. Credit accounts may be suspended at any time.

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